Customer context and history management function
Anyone can respond with an understanding of the customer.
The customer context and history management feature of Customer Service Management (CSM) is designed to centrally grasp the inquiry history, contract status, and background of responses for each customer. This enables informed decision-making based on the customer's situation and importance, supporting high-quality customer interactions. 【Features】 ■ Centralized management of inquiry and response history for each customer ■ Prevention of repeated questions and re-explanations ■ Reduction of handover costs during changes in responsible personnel
- Company：INNOOV（イノーブ） 東京
- Price：Other
